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Facilities management is user oriented, it involves better services through maintenance of facilities that seek to meet the ever increasing demand of users of buildings anywhere. There is a growing concerns that completed buildings are not performing to the expectations of the occupants and other users. To worsen the scenario there are different stakeholders with different interpretations of what is actually being delivered using different performance measures for different classifications of buildings. However, performance measurement requires accurate feedback on the efficiency and effectiveness of facility operations, which has made efficiency and cost to be the primary focus on the facility management erroneously. Conversely, the study aimed was to assess the performance of facility management at the occupancy phase of selected buildings in Abuja with the view to enhancing users’ satisfaction on the building usage and performance. The survey research method was used to investigate the facilities management practice in three selected buildings in Abuja metropolis. The research adopted the use of questionnaires as the instrument of data collection administered to sixty (60) respondents from three (3) public building namely Abuja International Conference Centre (AICC), Central Bank of Nigeria, and the ECOWAS Parliament. From the data gathered and analyzed, it was found that facility management has impacted on the level satisfaction of users of the buildings and thus should be expanded upon by encouraging more participation in the profession. It was also found that that routine checks and use of planned replacement were not adopted, thus maintenance is not planned for. Based on these findings, the study recommended that User satisfaction should be the key behind every facilities management practices. A survey should be conducted at intervals to assess the user satisfaction on facilities management services in specified area. The study concluded that, if workplaces are provided with proper maintenance through practical facilities management, employee’s productivity and efficiency can be enhanced.
CHAPTER ONE: INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Facility Management is thought to be a more comprehensive approach to property management and thrives to manage buildings for the enhancement of business and people.
Facility Management is a strategic approach to maintenance where a wide-range of use related functions may be brought together for the benefit of the organization and its employees as a whole. Facilities Management is a practice approach which enhances the potential of real estate. Facility management harps on maintenance of the physical elements of a building in order to ensure a steady flow of income and functionality of the building.
According to speeding and Holmes (1995), facility management is an integrated approach to maintaining, improving and adopting the buildings or facilities of an organization in order to create an environment that strongly supports the primary objectives of that organization. According to Mbamali (2007), a facilities manager studies the use of a building or facility, adjusts it and its occupation to best match the current demand so as to slow down value decline of the facility. Measures such as refurbishment, repairs and even change of use in order to prolong the value of such facility.
This study seeks to assess the facility management performance, with a view to evaluate its contribution to the sustainability of public buildings in Abuja.
1.2 STATEMENT OF THE RESEARCH PROBLEM
There is a growing support for the belief that the physical and social setting in which work takes place profoundly influences human performance Becker and Steele (1995); During the occupancy phase of a building life cycle, the need to monitor its ongoing performance as an operating resource and as a business expense is pressing and consequential Preiser and Schramm (1997).
They posit that corporate interest in monitoring the performance of buildings as ‘assets’ have attributed among others, to: the capital-intensive nature of building assets; their durable nature; their relative inflexibility in responding to changes in business direction and technology.
Furthermore, performance evaluation is a form of building evaluation that has evolved in response to growing concerns that completed buildings are not performing to the expectations of the occupants and other users.
To worsen the scenario there are different stakeholders with different interpretations of what is actually being delivered using different performance measures for different classifications of buildings. However, performance measurement requires accurate feedback on the efficiency and effectiveness of facility operations, which has made efficiency and cost to be the primary focus on the facility management erroneously. Conversely, in this study, effective management of space environmental factors, health, safety, ergonomics, maintenance issues and related assets for people and processes in the selected public buildings; are being evaluated using perceptions of users on the basis of existing set criteria found in literature’s to proffer explanations to the following questions; How is this building working? How can it be improved? To add value to the building assessed client industry and management procedures for future building procurement, construction and renovation.
This study seeks to highlight the need for proper and efficient facilities management taking into account the fabrics of the building, the business and the people. This is done by testing the applicability of facilities management tools. It is felt that there is a need to apply appropriate the skillful technique and manpower in order to achieve the optimum potential of a real estate portfolio.
The study evaluates facilities management performance in public buildings in Abuja and relates it to global best practice. An appropriate bench mark would be determined, and used as a yardstick for measuring the performance of facilities management practice. This research serves as a contribution of past research works on the effectiveness of the modern strategic management cowpea, considering the fact that new facilities management tools have evolved ever time. An analysis of new facilities management tools will add more to knowledge for further studies on facilities management.
1.4 AIM AND OBJECTIVE
The aim of this study is to assess the performance of facility management at the occupancy phase of selected buildings in Abuja with the view to enhancing users’ satisfaction on the building usage and performance.
- To assemble and rank facility management criteria for building occupancy management.
- To assess the performance of FM on selected public buildings in Abuja.
- To determine use satisfaction on the occupied Public buildings in Abuja.
TABLE OF CONTENTS
Title Page . . . . . . . . i
Declaration . . . . . . . . ii
Certification. . . . . . . . iii
Dedication. . . . . . . . . iv
Acknowledgements. . . . . . . v
List of Tables . . . . . . . vi
List of Figures . . . . . . . vii
List of Appendices . . . . . . viii
Abstract . . . . . . . . ix
CHAPTER ONE: INTRODUCTION
- Background to the Study. . . . . . .
- Statement of Research Problem . . . . .
- Justification . . . . . . . .
- Aim and Objectives . . . . . .
- Research Questions/Hypothesis . . . . .
- Scope & Limitation . . . . . .
CHAPTER TWO: LITERATURE REVIEW
2.1 The Concept of Facilities Management. . . .
2.2 The Scope of Facilities Management . . . .
2.3 Review of Current Practice is Measuring Facilities Performance .
2.3.1 Performance Measures in Selected Buildings. . .
2.4 Sustainable City & preventive maintenance . . .
2.5 Universal Maintenance objective. . . . .
2.5.1 Specific Maintenance Objectives. . . . .
2.6 Best Practice in Facility Operation/Maintenance . .
2.6.1 Staffing . . . . . . . .
2.6.2 Training . . . . . . . .
2.6.3 Scheduling . . . . . . . .
2.6.4 Budgeting . . . . . . . .
2.6.5 Budgeting Process . . . . . . .
2.6.6 Records . . . . . . . .
2.7 Bench Marking . . . . . . .
2.7.1 Baseline Performance . . . . . .
2.8 Measuring the Effectiveness of Facilities Management Services
2.9 Root cause analysis . . . . . .
2.10 Quality standards . . . . . . .
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research Methodology . . . . . .
3.2 Survey/Experimental Design . . . . .
3.3 Population of Study . . . . . .
3.4 Sampling Techniques . . . . . .
3.5 Method of Data collection . . . . .
3.6 Administration of Data Collection of Analysis is Method .
3.7 Constraints of Data Collection . . . . .
CHAPTER FOUR: DATA PRESENTATION, ANALYSES AND DISCUSSION
4.1 Data Presentation . . . . . . .
4.1.1 Presentation of Descriptive Data . . . .
4.2 Discussion of findings . . . . . .
CHAPTER 5: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1 Summary of Findings . . . . . .
5.2 Summary Results . . . . . . .
5.3 Conclusion . . . . . . . .
5.4 Recommendations . . . . . . .
References . . . . . . . .
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